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Cover Letter
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About My Application
- I confirm I have the right to work in the UK
- I confirm that my details are complete and correct
- I confirm I have read and agree to International Students Houses privacy policy
Job Details
- Job Title: Duty Manager
- Job Reference: KC1523463LonDM
- Location: London, Greater London, United Kingdom
- Salary: £32764.00 to £32765.00
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About Us
International Students House (ISH) is more than just a place to stay — we're a vibrant, welcoming community in the heart of London. We provide affordable accommodation, scholarships, and social support to students from across the world. We are looking for a Duty Manager to play a key role in the day-to-day running of the building – ensuring it is a safe, supportive, and inspiring environment for everyone who lives, visits, and works here.
About the Role
As Duty Manager, you will be at the heart of our operations – leading by example to deliver outstanding service, maintain safety standards, and create a positive experience for residents and guests.
You will take ownership of the site during your shift, working closely with the Senior Duty Manager – handling everything from daily checks and incident management to team coordination and customer support.
This is a fantastic opportunity for someone with strong leadership and customer service experience who thrives in a hands-on, fast-paced, and people-focused environment.
About You
Essential
- Previous experience in customer service at a supervisory level.
- Strong communication and organisational skills.
- Ability to stay calm under pressure and make sound decisions.
- Ability to work shifts and provide holiday cover.
- A proactive, positive approach to work with a genuine passion for helping others.
Desirable
- Experience in a hotel or student accommodation setting.
- Knowledge of health & safety legislation and hotel software systems.
- Fire Marshal, First Aid, or Mental Health First Aid training (training provided if needed).
- Additional languages are an advantage.
Key Responsibilities
- Manage the day-to-day operations of the accommodation.
- Lead and support a small team, including Resident Advisors.
- Oversee resident welfare and engagement, building a positive, inclusive atmosphere.
- Ensure compliance with Health & Safety, housing standards, and sustainability initiatives.
- Monitor and manage building security and maintenance.
- Support financial processes including rent checks, invoicing, and budget oversight.
What We’re Looking For
- Previous experience in accommodation or facilities management, ideally within student housing.
- Strong understanding of compliance and Health & Safety regulations.
- Excellent people management skills — approachable, organised, and proactive.
- A commitment to diversity, sustainability, and community building.
- Great communication and problem-solving skills.
Why Work With Us?
At ISH, you’ll be joining a purpose-driven organisation that truly values diversity, education, and community. We offer:
- A dynamic and supportive working environment.
- Opportunities for professional growth and development.
- A chance to make a lasting impact in the lives of students from all over the world.
Ready to Apply?
To apply, please submit your CV and a cover letter explaining why you’re the perfect fit for this role.
International Students House is an equal opportunities employer. We welcome applications from all backgrounds and communities.