Cover Letter
Please attach a covering letter setting out how your skills and experience match the requirements of the role. *
We are committed to the fair treatment of its staff, potential staff, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
Completion of this information is optional. All information that we collect around equality and diversity will be treated confidentially in accordance with the UK GDPR. The information you provide will be utilised for processing and monitoring of statistical information only, and will not be seen by those involved in the recruitment process. In completing the form below, you consent to us using your data for this purpose.
If you have a medical condition, the Disability Discrimination Act (1995) requires employers to make reasonable adjustments to the job content or working environment. To achieve this, we need to know whether you are covered. Definition of Disability: “A physical or mental impairment which has a substantial and long-term effect on a person’s ability to carry out normal day-to-day activities in a non-work environment.”
About My Application
- I confirm I have the right to work in the UK
- I confirm that my details are complete and correct
- I confirm I have read and agree to International Students Houses privacy policy
Job Details
- Job Title: Senior Duty Manager
- Job Reference: KC1549823LonSDM
- Location: London, Greater London, United Kingdom
- Salary: £36000.00 to £36000.00
About Us
International Students House (ISH) is more than just a place to stay — we're a vibrant, welcoming community in the heart of London. We provide affordable accommodation, scholarships, and social support to students from across the world. With our exciting new site launching at 238 Kennington Lane, we are looking for a Senior Duty Manager to play a key role in the day-to-day running of the building – ensuring it is a safe, supportive, and inspiring environment for everyone who lives, visits, and works here.
The Role
As Senior Duty Manager, you play a key leadership role in the day to day operations of our residences, ensuring the highest standards of service, safety and efficiency. You will manage and develop the Duty Management team, support residents and staff, and work closely with the Resident Services Manager to maintain a safe, friendly, and well-run environment.
You will be the go-to person for all operational issues, from overseeing staffing and rotas to coordinating Health & Safety initiatives, managing incidents, and deputising for the Resident Services Manager.
Key Responsibilities
- Lead, train, and support the Duty Management team, ensuring excellent service delivery.
- Oversee departmental rotas, holiday schedules, and staffing levels.
- Coordinate Health & Safety and Fire Safety training, drills, and risk assessments.
- Manage incidents and emergency procedures, ensuring all actions are logged and reported.
- Conduct regular inspections and ensure maintenance and safety issues are addressed promptly.
- Handle resident and visitor queries or complaints with professionalism and care.
- Maintain accurate records, including lost property, incident logs, and departmental reports.
- Support the Resident Services Manager with budgeting and departmental planning.
- Lead team meetings, one-to-ones, and performance reviews.
- Act as Duty Manager on shift, taking full operational responsibility as required.
About You
You will be an experienced and proactive leader who thrives in a busy, people-focused environment. You will work well under pressure, confident in managing incidents, and passionate about delivering excellent service.
Essential
- Experience in customer service at a supervisory level (hospitality or student accommodation preferred).
- Strong leadership, communication, and interpersonal skills.
- Computer literate with excellent written and spoken English.
- Ability to work shifts as per a rota and provide holiday cover as required.
Why Work With Us?
At ISH, you’ll be joining a purpose-driven organisation that truly values diversity, education, and community. We offer:
- A dynamic and supportive working environment.
- Opportunities for professional growth and development.
- A chance to make a lasting impact in the lives of students from all over the world.
Ready to Apply?
To apply, please submit your CV and a cover letter explaining why you’re the perfect fit for this role.
International Students House is an equal opportunities employer. We welcome applications from all backgrounds and communities.